Question 1

How long until my items are shipped out?

Accepted Answer

Orders have a standard 3-5 days processing time before shipping. Shipments and orders are processed during our business hours of Monday - Friday from 9am - 5pm PT.
 
You can expect your items to be shipped the day after processing is fulfilled.

Question 2

My tracking number isn't updating.

Accepted Answer

Tracking number issued by the courier may sometimes update slowly due to an error or a glitch in the system.
 
Please give it a few days to update. Should the issue persist, please reach out to us through our "Connect" page with the subject [Shipping Inquiry].

Question 3

My package was lost in the mail. Now what?

Accepted Answer

If after 7 business days your order hasn't arrived, we advise you to approach your courier (USPS) through their website or over the phone to have them track down your package.
 
As a customer, it is your prerogative to file a lost mail search for delayed or missing packages.

Question 4

I would like to return an item.

Accepted Answer

As stated in our policies, given the artisanal and sensitive nature of our creations, we do not offer exchanges or returns for reasons of general dissatisfaction with purchased products.
 
Each and every one of our creations are handmade with utmost care and, for safety reasons, we refrain from restocking, reselling, or accepting our sold items.

Question 5

I received the wrong item(s)!

Accepted Answer

If you think you received the wrong order, please send us a message through our "Connect" page with the subject [Order Report].

Question 6

Do you have a physical store or pick-up locations?

Accepted Answer

We don't have a brick and mortar store and neither do we allow pick-ups as majority of four products are sold online. However, we actively participate in local market places, so please do look out for any announcements we'll be making on IG, Twitter, and FB.

Question 7

Do you ship plastic free?

Accepted Answer

We only use paper mailers, so our shipping materials are all plastic free.
 
The only plastic we still use are for certain containers. However, this type of plastic is completely reusable and recyclable.
If you'd like to not have the PP plastic sifters in your metal and glass container, we can definitely do so.

Question 8

Can I return my sample containers?

Accepted Answer

****NOTE: DUE TO THE CURRENT COVID-19 SITUATION, WE HAVE PUT THIS SYSTEM ON HOLD******
If you'd really like to send the containers back to us, we're very much open to accepting them for reselling.
 
Don't worry! They'll be sterilized before reuse. We simply ask that all containers sent back for reusing be thoroughly washed before mailing.
 
However, I would also suggest keeping them for your own travel needs, too. I personally love reusing our sample containers for traveling since they're small and quite durable.

Frequently Asked Questions

What is the difference between Dab Herb Makeup and Skin Care and other natural products?

Is Dab certified organic?

Are your products vegan and cruelty free?

Why do you sparingly use mineral ingredients.

Is your Mica ethically sourced?

Do you do custom orders?

I'm allergic to an ingredient you use in a product I want to buy. Can it be replaced?

Do you take wholesale orders?

Do you do collaborations or sponsorships?

Do you have any coupons?

Do you sell sample sizes?

Do you sell bigger sizes?

Does DabHMS do refills?

Do I have to send my containers back for a [powder product] refill?

How long until my items are shipped out?

My tracking number isn't updating.

My package was lost in the mail. Now what?

I would like to return an item.

I received the wrong item(s)!

Do you have a physical store or pick-up locations?

Do you ship plastic free?

Can I return my sample containers?

How do I know when my Dab products have expired? When do I replace them?

What is the shelf life of unopened Dab products?

Are your products waterproof?

Why does my item have a different color from my previous order, despite ordering the same shade of product?"

Can I wear your makeup to sleep?

What if my products melt? What if they're frozen?