Frequently Asked Questions
Whats the difference between Dab Herb Makeup and Skin Care and other natural products?
Let's start with stating that "natural" is an umbrella term for a lot of things. Natural makeup isn't necessarily organic. Minerals are natural, for one, but they definitely aren't organic. That's a term the USDA grants to food-grade and plant based ingredients if they meet the same strict farming and processing regulations. Now, for the FDA to even allow a brand to label themselves "organic" their ingredients have to be at least 85% plant based. Our ingredients for Dab's makeup line alone is between 90-100% plant based.
Is Dab certified organic?
No, honey, the brand isn't.
Are your ingredients and products vegan and cruelty free?
Why do you hardly use mineral ingredients?
We pride ourselves on providing makeup and skin care that is as purely organic as we can make it. We keep the use of minerals in our products as minimal as possible to make use of the healing benefits of plants and avoid any contaminants that can be found in mineral ingredients.
Is your Mica ethically sourced?
Yes! What little mica we use is mined and processed in the USA.
How long are the herbs infused for until the oils are ready to be used for the makeup/skincare?
We leave our infusions out in sunlight for 2-3 weeks with regular agitations to make sure that our oils are packed with all the good stuff for you.
Do you do custom orders?
I'm allergic to an ingredient you use in a product I want to buy. Can it be replaced?
Feel free to inform us about what we can help you with- especially any allergies! Send us a message to talk specifics with the subject [Custom Order].
Do you sell sample sizes?
b) Petal Concealer
c) Eyebrow Grower with Tint
d) Powder Mascara
e) Herb Eyeliner
Do you sell bigger sizes?
Do you do collaborations or sponsorships?
Thank you for taking an interest in our brand!
We do have coupons available for return customers, so please don't hesitate to reach out to us.
Do you take wholesale orders?
We are very much open to wholesale inquiries. Please send us a message through our "Connect" page with the subject [Wholesale] and we'll get to you as soon as we're able.
Do I have to send my containers back for a [powder product] refill?
Short answer: No.
Does DabHMS do refills?
My package was lost in the mail. Now what?
Can I return my sample containers?
I would like to return an item.
As stated in our policies, given the artisanal and sensitive nature of our creations, we do not offer exchanges or returns for reasons of general dissatisfaction with purchased products.
Do you ship plastic free?
We only use paper mailers, so our shipping materials are all plastic free.
How long until my items are shipped out?
Orders have a standard 3-5 days processing time before shipping. Shipments and orders are processed during our business hours of Monday - Friday from 9am - 5pm PT.
I got the wrong item/s!
If you think you received the wrong order, please send us a message through our "Connect" page with the subject [Order Report].
My tracking number isn't updating.
Tracking number issued by the courier may sometimes update slowly due to an error or a glitch in the system.
Do you have a physical store or pick-up locations?
We don't have a brick and mortar store and neither do we allow pick-ups as maority of four products are sold online. However, we do currently have a retail location in New York. Find us at Flying Solo, SoHo, NY.
Orders, Returns, & Shipping
How do I know when my Dab products have expired? When do I replace them?
Depending on the product, you can find the period-after-opening symbol (PAO) at the back or the edges of our skin care and makeup labels.
What is the shelf life of unopened Dab products?
Unopened, our makeup and skin care should be able to last between 6-8 months. Please make sure to store them tightly and away from humid places.
Can I wear your makeup to sleep?
In theory, our makeup should be safe for your skin to wear over night, BUT as nourishing as our makeup can be, we have to consider the layers of dirt that the long day leaves on our faces all the time.
We'd recommend always cleaning your face before bed, hon. Thankfully, Dab is incredibly easy to remove and would make your nightly routine all the more easier.
What if my products melt? What if they're frozen?
The organic nature of our skin care and makeup make them highly susceptible to temperature.
If your product melts in the heat, simply pop it in the refrigerator for a few minutes before use. "Frozen" products can be thawed by rubbing your finger tips onto the product to warm it with your body heat. Alternatively, 5-7 second under your hair dryer's low heat setting should do the trick for a quick fix in really cold weather.
Are your products waterproof?
Going off of the principle that oil repels water, we could say that most of our products- especially those that contain oils- are pretty water resistant. Sweating is a-okay. Just don't go jumping into any pools, honey!
How come my item isn't the exact color as the last time I ordered the same thing?
Please expect slight variations in some of our products since we use plant pigments instead of artificial colorants. The quality and pigmentation of our plants and herbs very from season to season.