Frequently Asked Questions

How do I know when my Dab products have expired? When do I replace them?

Depending on the product, you can find the period-after-opening symbol (PAO) at the back or the edges of our skin care and makeup labels. Please note that some mini/sample sizes' PAO will be on their product page in our website in consideration of the container size.



What is the shelf life of unopened Dab products?

Unopened, our makeup and skin care should be able to last between 6-8 months. Please make sure to store them tightly and away from humid places.



Can I wear your makeup to sleep?

Our makeup is safe to wear over night, BUT as nourishing as our makeup can be, we have to consider the layers of dirt that the long day leaves on our faces all the time.

We'd recommend always cleaning your face before bed, hon. Thankfully, Dab is incredibly easy to remove and would make your nightly routine all the more easier.



What if my products melt? What if they're frozen?

The organic nature of our skin care and makeup make them highly susceptible to temperature.

If your product melts in the heat, simply pop it in the refrigerator for a few minutes before use. "Frozen" products can be thawed by rubbing your finger tips onto the product to warm it with your body heat. Alternatively, 5-7 second under your hair dryer's low heat setting should do the trick for a quick fix in really cold weather.



Are your products waterproof?

Going off of the principle that oil repels water, we could say that most of our products- especially those that contain oils- are pretty water resistant. Sweating is a-okay. Just don't go jumping into any pools!



Why does my item have a different color from my previous order, despite ordering the same shade of product?

Please expect slight variations in some of our products since we use plant pigments instead of artificial colorants. The quality and pigmentation of our plants and herbs vary from season to season.



Do you do custom orders?

Dab definitely caters to most customization wants and needs for a reasonable fee. Send us a message to talk specifics.



I'm allergic to an ingredient you use in a product I want to buy. Can it be replaced?

Feel free to inform us about what we can help you with- especially any allergies! Send us a message to talk specifics with the subject [Custom Order].



Do you sell sample sizes?

We do have sample sizes for sale for the following products: a) Herb Foundation
b) Petal Concealer
c) Eyebrow Grower with Tint
d) Powder Mascara
e) Herb Eyeliner When available, we also make it a point to include a sample of a random product from our store with your every purchase. Feel free to make a request if you've been eyeing any of the products with no samples for sale in particular.



Do you sell bigger sizes?

Unlike conventional makeup, our products make use of organic (plant-based) preservatives, and even then we try to make use of as little preservatives as possible (some of our products don't even contain them) to make sure that your makeup and skin care essentials remain as pure as we can make it. We keep our packaging small in order to prevent waste and encourage everyday use for optimal healing benefits. Remember, Dab uses the purest USDA approved organic ingredients. Food grade, vegan, and cruelty free- oh, and most definitely made fresh just for you.



Do you do collaborations or sponsorships?

Thank you for taking an interest in our brand! Please leave us a message through our "Connect" page and we'll see if a collaboration is possible between us.



Do you have any coupons?

We do have coupons available for return customers, so please don't hesitate to reach out to us. Additionally, you may also find active coupons from our social media collaborators' profiles.



Do you take wholesale orders?

We are very much open to wholesale inquiries. Please send us a message through our "Connect" page with the subject [Wholesale] and we'll get to you as soon as we're able.



Do I have to send my containers back for a [powder product] refill?

The short answer: No. Unlike the rest of our product refills, powder product refills are simply mailed to you in a kraft paper pouch so you can refill your items at home. This includes the following products: Petal Translucent Powder Petal Blush Powder Herb Contour Powder Face Polish Soap



Does DabHMS do refills?

We definitely cater to refilling! Most of our creations in glass and metal containers can be refilled. Dab is a very big fan of reusing & recycling. And just for reusing your glass and metal containers, refill purchases for available products would cost 10% less than their retail price (shipping not included). Kindly read our refilling guidelines below carefully before availing of the service: (Guidelines can also be seen on the item page of refillable products.) 1. Clean containers can be sent back to our PO Box for refilling purposes. 2. Before sending your containers back, they must be cleaned. We will be sterilizing them, but we do ask that customers kindly wash their DabHMS containers before refills. Note: For glass mascara refills, please keep your mascara wands. For sanitary purposes, we advise that they be thoroughly cleaned and sanitized at your homes. We will be sending your glass mascara bottles back with a metal cap instead. 3. Please include a note with your containers noting your whole name as indicated on your Etsy shipping details, your Etsy username or email, and (if order has been placed) your order reference number. OUR MAILING ADDRESS: DAB HERB MAKEUP & SKINCARE PO BOX 2006 TEMPLE CITY, CA 91780-8006



My package was lost in the mail. Now what?

If after 7 business days your order hasn't arrived, we advise you to approach your courier (USPS) through their website or over the phone to have them track down your package. As a customer, it is your prerogative to file a lost mail search for delayed or missing packages.



Can I return my sample containers?

****NOTE: DUE TO THE CURRENT COVID-19 SITUATION, WE HAVE PUT THIS SYSTEM ON HOLD****** If you'd really like to send the containers back to us, we're very much open to accepting them for reselling. Don't worry! They'll be sterilized before reuse. We simply ask that all containers sent back for reusing be thoroughly washed before mailing. However, I would also suggest keeping them for your own travel needs, too. I personally love reusing our sample containers for traveling since they're small and quite durable.



I would like to return an item.

As stated in our policies, given the artisanal and sensitive nature of our creations, we do not offer exchanges or returns for reasons of general dissatisfaction with purchased products. Each and every one of our creations are handmade with utmost care and, for safety reasons, we refrain from restocking, reselling, or accepting our sold items.



Do you ship plastic free?

We only use paper mailers, so our shipping materials are all plastic free. The only plastic we still use are for certain containers. However, this type of plastic is completely reusable and recyclable. If you'd like to not have the PP plastic sifters in your metal and glass container, we can definitely do so.



How long until my items are shipped out?

Orders have a standard 3-5 days processing time before shipping. Shipments and orders are processed during our business hours of Monday - Friday from 9am - 5pm PT. You can expect your items to be shipped the day after processing is fulfilled.



I received the wrong item(s)!

If you think you received the wrong order, please send us a message through our "Connect" page with the subject [Order Report].



My tracking number isn't updating.

Tracking number issued by the courier may sometimes update slowly due to an error or a glitch in the system. Please give it a few days to update. Should the issue persist, please reach out to us through our "Connect" page with the subject [Shipping Inquiry].



Do you have a physical store or pick-up locations?

We don't have a brick and mortar store and neither do we allow pick-ups as majority of four products are sold online. However, we actively participate in local market places, so please do look out for any announcements we'll be making on IG, Twitter, and FB.



How do I know when my Dab products have expired? When do I replace them?

Depending on the product, you can find the period-after-opening symbol (PAO) at the back or the edges of our skin care and makeup labels. Please note that some mini/sample sizes' PAO will be on their product page in our website in consideration of the container size.



What is the shelf life of unopened Dab products?

Unopened, our makeup and skin care should be able to last between 6-8 months. Please make sure to store them tightly and away from humid places.



Can I wear your makeup to sleep?

Our makeup is safe to wear over night, BUT as nourishing as our makeup can be, we have to consider the layers of dirt that the long day leaves on our faces all the time.

We'd recommend always cleaning your face before bed, hon. Thankfully, Dab is incredibly easy to remove and would make your nightly routine all the more easier.



What if my products melt? What if they're frozen?

The organic nature of our skin care and makeup make them highly susceptible to temperature.

If your product melts in the heat, simply pop it in the refrigerator for a few minutes before use. "Frozen" products can be thawed by rubbing your finger tips onto the product to warm it with your body heat. Alternatively, 5-7 second under your hair dryer's low heat setting should do the trick for a quick fix in really cold weather.



Are your products waterproof?

Going off of the principle that oil repels water, we could say that most of our products- especially those that contain oils- are pretty water resistant. Sweating is a-okay. Just don't go jumping into any pools!



Why does my item have a different color from my previous order, despite ordering the same shade of product?

Please expect slight variations in some of our products since we use plant pigments instead of artificial colorants. The quality and pigmentation of our plants and herbs vary from season to season.